Delta Cable

Reviews of Delta Cable

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  Gray PAC Added 2017-09-20

  ★ ★ ☆ ☆ ☆
  we've been with delta cable for 7 years... service until now has been quite good, there were times when the tv service would freeze mid show but that cleared and the internet modem quality wasn't great at one point requiring regular resets. Things have taken a drastic change for the worse this year, fees rose dramatically and the customer loyalty promotions that have been offered are not nearly as compelling as they had been. The big problem that has prompted this review is the service request for a newer internet modem that was offered to me on the phone by the sales rep. I'm writing this as the third appointment passes without seeing a technician.
  The first appointment sked for between 12-5pm was a miss because the tech showed up at exactly 3pm while i was picking up the kids from school, when there were clear comments in my file to call my cell before arriving to ensure i wasn't up the street. No call at all. The second attempt left me at home waiting til an hour past the appointment. no call, no show. Third appointment again no call, no show.
  
  Customer service seems unable to offer any sort of answer as to the lack of communication from the technician nor much sympathy to the time i've spent waiting for someone that inevitably couldn't show up.

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